I use Webposition to query search engines and generate reports for SEO. Webposition used to be owned by Webtrends. Nobody can tell who owns them now. I blogged in October about an extended Webposition outage. They never answered their phone and never got back to anybody about what happened. They used to have a standout guy (Scott Goodyear) doing support for them via both phone and email. Now, when you call Webposition, nobody answers and the line goes dead. When you email, it usually takes > 12 hours for Webposition support to respond with far less than satisfying non-answers.
The most recent problem I’ve been having with Webposition is an error with MSN search results across multiple missions. There’s no continuity (or speed) to the responses I’m getting from Webposition support. It’s clear to me that I’m communicating with multiple people. But you’d never know from their names… because Webposition support doesn’t provide names anymore. One person tells me to send a .mis file (I do) and then a day later says “We have not been able to replicate your error message. What operating system are you using?” I explain there’s nothing special about my PC setup. They respond asking me to send a .mis file. (Sound redundant?) And suggest uninstalling and reinstalling. I uninstall Webposition. Reinstall Webposition. Enter my Webposition unlock code. Oh, then I’m told my license is revoked. Can’t use the software anymore. Can’t get anybody on the phone. Can’t even leave a message. There’s more, but it’s even more repetitive and mundane, so I’ll spare you.
If you know of a good Webposition alternative, and have had a good personal experience with it for gathering SEO data, please comment. I almost purchased Web CEO instead of Webposition, now I’m sort of thinking I should have.Dan Dreifort provides SEO and usability consulting and training for advertising/marketing firms’ clients and a few lucky personal clients. Packages start at $500/mo.