Webposition Outage

13 Jul

Amongst other tools, I use Webtrends’ Webposition to help with SEO. It’s not the cheapest software in the world nor is it without its problems. I’ve been a satisfied customer for a few years nonetheless. Up until today at least.

I was belatedly finishing my end of month SEO reporting today when I fired up Webposition – only to receive a series of error messages about being unable to connect. After verifying that my connection was indeed working, I decided to grab their support phone number from the webposition.com web site. A-ha! Their site was down. No immediate phone support gratification. I fired off an email to help@webposition.com. That was about twelve hours ago. Still haven’t heard back.

Their site is still down. I’ve trolled the blogosphere and can’t find any other mentions of this outage. I poked around and found a webpostion support phone number on another site and called it. A British woman’s recorded voice instructed me to dial 510-962-5035 “directly” and then the line just hangs there in silence. I know I’ve always dialed a 503 number in Oregon to talk to webposition in the past. And this new number goes to a busy signal immediately.

Further troubling is the fact that searching for “webposition” on the webtrends.com site doesn’t deliver any obvious results. This is troubling. Any clues? This wouldn’t be such a huge deal except that their DRM/licensing checks require access to the now-down webpostition.com site. Without regular (sometimes daily) updates, this software becomes obsolete.

If you know anything of this outage. Please post a comment.

8 Responses to “Webposition Outage”

  1. James July 14, 2009 at 11:32 am #

    I’m having the same issue. It was just up last week. But now the DNS appears to be totally dead.

    • dandreifort July 14, 2009 at 2:01 pm #

      This is totally disconcerting. I’ll call their competition to see if they know anything.

  2. dandreifort July 14, 2009 at 4:02 pm #

    My email to webposition finally bounced back. Ominous.

    I’m sorry to have to inform you that your message could not
    be delivered to one or more recipients.

    : connect to webposition.com[216.64.169.221]: Connection timed out

  3. dandreifort July 18, 2009 at 12:47 am #

    …and they’re back up. Anybody get word from them what happened?

  4. Dee July 24, 2009 at 10:22 am #

    Does anyone know whats going on. I haven’t been able to reach their customer service reps. I have called their 1-800 number and was given another number that has been disconnected.

    This is so frustrating.

  5. dandreifort July 24, 2009 at 10:44 am #

    Per this WebPosition Support URL – http://www.webposition.com/termsofuse.asp – It would now appear that Infospace has acquired WebPosition from WebTrends. There is a contact link at the bottom of the page.

  6. Scott December 7, 2009 at 2:35 pm #

    Any update on this?

  7. dandreifort December 11, 2009 at 6:43 pm #

    Some of the more recent probs I was having with web position turned out to be a verizon wireless problem. (see later post) The outage mentioned in this post ended about a week after I posted, if I remember correctly. It likely had something to do with the sale to infospace. My final take on Web Position’s sale? The new support is S L O W as balls. Got a problem? Get ready for it to take a week to fix. Send a question, get a response the next day. Send a followup, wait another day. Etc. Very disappointing. Scott Goodyear, where are you? Man, I miss that guy. He was the backbone of their support. Infospace needs to hire that hombre pronto.

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Ethan McCarty

Digital strategy | Social business | People-centric biznology

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