Webposition Outage

Webposition is down.

Amongst other tools, I use Webtrends’ Webposition to help with SEO. It’s not the cheapest software in the world nor is it without its problems. I’ve been a satisfied customer for a few years nonetheless. Up until today at least.

I was belatedly finishing my end of month SEO reporting today when I fired up Webposition – only to receive a series of error messages about being unable to connect. After verifying that my connection was indeed working, I decided to grab their support phone number from the webposition.com web site. A-ha! Their site was down. No immediate phone support gratification. I fired off an email to help@webposition.com. That was about twelve hours ago. Still haven’t heard back.

Their site is still down. I’ve trolled the blogosphere and can’t find any other mentions of this outage. I poked around and found a webpostion support phone number on another site and called it. A British woman’s recorded voice instructed me to dial 510-962-5035 “directly” and then the line just hangs there in silence. I know I’ve always dialed a 503 number in Oregon to talk to webposition in the past. And this new number goes to a busy signal immediately.

Further troubling is the fact that searching for “webposition” on the webtrends.com site doesn’t deliver any obvious results. This is troubling. Any clues? This wouldn’t be such a huge deal except that their DRM/licensing checks require access to the now-down webpostition.com site. Without regular (sometimes daily) updates, this software becomes obsolete.

If you know anything of this outage. Please post a comment.

9 thoughts on “Webposition Outage

  1. My email to webposition finally bounced back. Ominous.

    I’m sorry to have to inform you that your message could not
    be delivered to one or more recipients.

    : connect to webposition.com[]: Connection timed out

  2. Does anyone know whats going on. I haven’t been able to reach their customer service reps. I have called their 1-800 number and was given another number that has been disconnected.

    This is so frustrating.

  3. Some of the more recent probs I was having with web position turned out to be a verizon wireless problem. (see later post) The outage mentioned in this post ended about a week after I posted, if I remember correctly. It likely had something to do with the sale to infospace. My final take on Web Position’s sale? The new support is S L O W as balls. Got a problem? Get ready for it to take a week to fix. Send a question, get a response the next day. Send a followup, wait another day. Etc. Very disappointing. Scott Goodyear, where are you? Man, I miss that guy. He was the backbone of their support. Infospace needs to hire that hombre pronto.

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