Amongst other tools, I use Webtrends’ Webposition to help with SEO. It’s not the cheapest software in the world nor is it without its problems. I’ve been a satisfied customer for a few years nonetheless. Up until today at least.
I was belatedly finishing my end of month SEO reporting today when I fired up Webposition – only to receive a series of error messages about being unable to connect. After verifying that my connection was indeed working, I decided to grab their support phone number from the webposition.com web site. A-ha! Their site was down. No immediate phone support gratification. I fired off an email to firstname.lastname@example.org. That was about twelve hours ago. Still haven’t heard back.
Their site is still down. I’ve trolled the blogosphere and can’t find any other mentions of this outage. I poked around and found a webpostion support phone number on another site and called it. A British woman’s recorded voice instructed me to dial 510-962-5035 “directly” and then the line just hangs there in silence. I know I’ve always dialed a 503 number in Oregon to talk to webposition in the past. And this new number goes to a busy signal immediately.
Further troubling is the fact that searching for “webposition” on the webtrends.com site doesn’t deliver any obvious results. This is troubling. Any clues? This wouldn’t be such a huge deal except that their DRM/licensing checks require access to the now-down webpostition.com site. Without regular (sometimes daily) updates, this software becomes obsolete.
If you know anything of this outage. Please post a comment.